Nordic Customer Service Representatives

Ref. no.: JO-1201-240359COM1

Tags: customer service technical Finnish Swedish Nordic Danish dublin Norwegian call centre

Location(s): Dublin City Centre Dublin North

Salary range (€): See description

Additional benefits:

Minimum experience required: 1 - 2 Years

Employment type: Contract

Minimum qualification: Third Level Degree

Contact person: Claire O’Mahony

Contact e-mail: claire.omahony@cpl.ie

Job description: Nordic Customer Service Representatives Required for Dublin 3 - Contact Claire on 016146093

Role:
-Helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.
-Taking ownership of ongoing customer issues from start to successful completion with an emphasis on excellent customer satisfaction
-Ability to resolve billing and payment queries
-Resolve complex issues and determine customer needs
-Work as part of a team to provide a high level of customer service

Required Skills and Experience:
-Fluent English plus one of the languages above
-1 year customer service experience in a call centre
-Excellent written and verbal communication skills
-Effective team player with the ability to work independently also

What's on Offer:
This is a 12 month contract with a start date of 27th February
Salary: 22,500 per year plus a 3,000 bonus