German/Norwegian & Finnish Gaming Agents

Ref. no.: JO - 963 -7395

Tags: Norwegian Gaming German Customer Support Call Centre Belfast Finnish

Location(s): Belfast

Salary range (€): 10000 - 20000

Additional benefits: Canteen

Minimum experience required: 0 - 1 Years

Employment type: Permanent Full-time

Minimum qualification: Leaving-Certificate

Contact person: Eveanna Duffy

Contact e-mail: eveanna.duffy@cpl-ni.com

Job description:  Responsibilities:

• Provides excellent customer service and technical support to skilled gamers via telephone and email
• Provides a positive customer experience through, efficient, friendly, high quality response
• Fields customer inquiries across all support channels:
• Member Services,
• In-Game Support
• Technical Support
• Completes translations from English to [EU Language] for standard texts and templates
• Maintains a good working knowledge of EA products and services and PC technical support.
• Assists with knowledgebase maintenance, FAQ review, and pre-formatted responses.
• Takes part in, and encourages active participation in team discussion activities

SKILLS

Essential Criteria:

• Be able to demonstrate a keen interest and passion for gaming
• Fluency in written and spoken German/ Norwegian or Finnish
  Fluency in written and spoken English
• Customer Focus - 6 months outstanding customer service experience in a service driven environment
• Specialist Expertise - Demonstrates expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
• Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Planning & Organising - Ability to multitask, plan and prioritise workload
• Effective Communication - Excellent communication skills both verbal and written
• Resilience - Demonstrates resilience and ability to work on own initiative
• Problem Solving - Demonstrates problem solving and troubleshooting skills
• Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets