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CPL Resources
83 Merrion Square, Dublin 2, Dublin
Phone: 01 614 6000

Web: http://www.cpljobs.ie/ E-mail: info@cpl.ie

German/Norwegian & Finnish Gaming Agents


JO - 963 -7395

Norwegian Gaming German Customer Support Call Centre Belfast Finnish

Belfast

10000 - 20000

Canteen

0 - 1 Years

Permanent Full-time

Leaving-Certificate

Eveanna Duffy

eveanna.duffy@cpl-ni.com

 Responsibilities:

  • Provides excellent customer service and technical support to skilled gamers via telephone and email
  • Provides a positive customer experience through, efficient, friendly, high quality response
  • Fields customer inquiries across all support channels:
    • Member Services,
    • In-Game Support
    • Technical Support
  • Completes translations from English to [EU Language] for standard texts and templates
  • Maintains a good working knowledge of EA products and services and PC technical support.
  • Assists with knowledgebase maintenance, FAQ review, and pre-formatted responses.
  • Takes part in, and encourages active participation in team discussion activities

SKILLS

Essential Criteria:

  • Be able to demonstrate a keen interest and passion for gaming
  • Fluency in written and spoken German/ Norwegian or Finnish
    Fluency in written and spoken English
  • Customer Focus - 6 months outstanding customer service experience in a service driven environment
  • Specialist Expertise - Demonstrates expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
  • Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
  • Planning & Organising - Ability to multitask, plan and prioritise workload
  • Effective Communication - Excellent communication skills both verbal and written
  • Resilience - Demonstrates resilience and ability to work on own initiative
  • Problem Solving - Demonstrates problem solving and troubleshooting skills
  • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets


 


 


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