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CPL Resources 83 Merrion Square, Dublin 2, Dublin	Phone: 01 614 6000
Web: http://www.cpljobs.ie/	E-mail: info@cpl.ie

Urgent German Technical Support role with HP

Ref. no.: GermanTSAHP

Tags: leixlip customer service call centre hp it technical support urgent dublin german

Location(s): Dublin North

Salary range (€): 15000 - 25000

Additional benefits:

Minimum experience required: No minimum required

Employment type: Permanent Full-time

Minimum qualification: No Minimum required

Contact person: 01 614 61 20

Contact e-mail: Gilles.Cognard@cpl.ie

Job description: Urgent German Candidates required for HP, Please contact Gilles

I am currently recruiting candidates speaking German for HP in Dublin (Leixlip). This is a Technical Support role level 1 and this is a great opportunity to get career progression.

Description:

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to Policies & Procedures
• Work to achieve individual and team goals

Requirements:

- Either fluent German and fluent English

- Interest in IT and computers

- Good communication and interpersonal skills

- Ability to work in a busy environment and to cope with a bit of pressure

If you are interested please contact Gilles on 00 353 1 614 6120

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