Claims Administrator - Insurance

Ref. no.: INSH-SE-DU

Tags: Insurance Dublin Claims Administrator

Location(s): Dublin South

Salary range (€): 20000 - 30000

Additional benefits: Commission,Parking,Canteen

Minimum experience required: 1 - 2 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Helen O Hea

Contact e-mail: h.ohea@interaction.ie

Job description:  Specific Responsibilities:

• To provide a high quality of customer care to policyholders requiring support from the Claims Administration team.
• To process insurance claims in line with the documented policies, processes and procedures.
• To assist in achievement of agreed departmental performance targets. covering productivity, customer service delivery.
• To accurately input data into appropriate systems in line with the documented policies, processes and procedures.
• To understand all personal and team targets and to achieve those targets on a continuous basis.
• To liaise with partner organizations and complete back office administration.

Personal Skill set:

• Good interpersonal and negotiation skills.
• Commitment and willingness to take initiative in meeting customer needs.
• Excellent attention to detail.
• Excellent administration skills.
• Good analytical and problem solving ability.
• To demonstrate the ability to communicate well in writing.
• Have a good attendance record and be an excellent timekeeper.

Desirable Business Skill set:

• Hold a General Insurance qualification, such as Certified Insurance Practitioner (CIP), or be pursuing such a qualification - necessary.
• A minimum of six months previous experience in an insurance administrator or customer capacity - necessary.
• An understanding of the principles of insurance - necessary
• Fluency in English - necessary.
• Strong ability to navigate computer systems and utilize the Microsoft Office Suite - necessary.