Regional Service Delivery Manager - D18

Ref. no.: hd - 762

Tags: Regional Service Delivery Manager budgeting account reviews cost analysis client relationship management

Location(s): Dublin City Centre Dublin South

Salary range (€): Not disclosed

Additional benefits: Canteen,Bonus,Sports & Social Club,VHI,Parking,Educational assistance

Minimum experience required: 3 - 4 Years

Employment type: Permanent Full-time

Minimum qualification: See Description

Contact person: Office Division

Contact e-mail: dublincity@manpower.ie

Job description:
Excellent role for a regional service delivery manager based in Dublin 18, this is a permanent position with a Global IT company!

 Experience Leader required to take overall responsibility for a line of business unit, including: cost, budget, client relationship, statement of work, internal account reviews, people and processes.


The role will involve:
 - Ownership for the delivery of service to client per statement of work, unit costs and budgets.
 - Managing large workforce with diverse activities
 - Business ownership in invoicing, expense management, salary amendaments, bonus etc
 - Responsible for internal reporting on unit
 - Managing service delivery leads to achieve unit results
 - Coaching, developing and managing team members
 - Initiating and promoting continuous improvement across unit
 - Allocating resources and responsibilites across the team to deliver business results and develop team members
 - Develop opportunities to expand service/support to clients

The Candidate:
 - Bachelors degree in computer science, business or other related field or equivalent training
 - Extensive experience of leading and managing large teams in operations environment (minimum of 6 years team management experience).
 - Ability to work in a process-driven high demand transaction handling environment, managing a variable seasonal workload
 - Service focused with ability to meet targets on a continuing basis
 - Experience in a client-facing environment
 - Strong organisational, multi-tasking, and time-management skills 
 - Ability to be flexible and work analytically in a problem-solving environment 
 - Proven ability to communicate across all level of an organization effectively
 - Proven customer care experience
 - Ability to manage multiple simultaneous activities across different business streams.
 - Proven focus on Continuous improvement

Send your C.V. to Helen through the link below or call: 01 6455211 to discuss the role in more detail